State Wide Furniture Removals was a Business Mentoring client of one of our subsidiaries., Mind Your Profit. As an internal client, we provided internet development services to Mind Your Profit.
The owner had just suffered their ‘worst month ever’. The client was a small trucking company with the owner working in the business as a truck driver. He was a one-man-powerhouse. But all the inquiries from new clients were coming to his mobile phone. The owner could not yet employ dedicated bookings staff. The owner was keen to grow but losing business while on the road.
Here was hard working small business person that needed a solution.
The clients issue was solved with an integrated appointment booking system, meaning customers no longer needed to make a phone call.
The solution strategy was to implment an integrated online bookings facility. The ‘timerly’ system was chosen as it is an ‘off the shelf’ system requiring no capital intensive customisation.
With the new website and integrated bookings, customers visiting the website could make a booking without needing to call the business. This relieved the owner of a large proportion of calls, and the automated bookings began to roll in.
Form worst to best month ever in Six weeks
Within 6 weeks this business grew from their worst-month-ever to their best-month-ever as a result of the implemented solution.